Dear NEMA Residents,
As you may be aware, the City of San Francisco recently extended the shelter in place order until May 3, 2020 (the “Order”). The Order provides stricter requirements (which can be found here) within the city to mitigate the spread of the COVID-19 virus. In order to comply with the Order, NEMA San Francisco is required to implement certain additional measures that will go into effect tomorrow, Thursday, April 2, 2020. The measures will include the following:
Direct in-unit package delivery will be changed to indirect, outside-of-the-unit package delivery. The RSC team will knock on the door and ring the doorbell. They will then step 6 feet away from the door for one-to-two minutes. If the resident has not retrieved the package by that time, or made acknowledgment in some way (prior or at present time) that it is okay to leave the package outside the door indefinitely, RSC will take the package back to the RSC office where it can then be picked up during the following normal RSC hours.
Monday: 9 AM – 6 PM
Tuesday-Thursday: 9 AM – 7 PM
Friday: 9 AM – 6 PM
Saturday: 9 AM – 5:30 PM
Sunday: 10 AM – 5 PM
All maintenance requests will be followed-up with communication from our maintenance team with a list of questions before proceeding with the request. The purpose of the questions is to determine if it is safe for the maintenance staff to enter your unit. The types of questions that may be asked include:
Do you have any symptoms such as a fever, cough and/or shortness of breath?
Have you been overseas in the last 14 days?
Have you had contact with a person who has been exposed to or diagnosed with COVID-19?
The safety of NEMA’s residents and staff is of the utmost importance and priority. With that in mind, we ask that all residents and staff continue to abide by the current policies in place, and that includes the most recent policy of guests having their temperature taken before going up to your home. We also understand that with the Order in place, many residents are looking for some fresh air, whether that is through opening their balconies or windows. When doing so, we ask that all residents refrain from throwing anything out of their windows or off the balconies.
We would like to emphasize that we must all make a concerted effort to take care of each other and be good neighbors. We will continue to do our part to safeguard the health and wellbeing of our residents by regularly deep cleaning the common areas and updating our building policies as new information unfolds. We ask you to do your part in safeguarding the health and wellbeing of our community by following the protocols recommended by the Order, the Centers for Disease Control (which can be found here) and by being understanding, kind and considerate during this challenging time.
As always, please feel free to reach out to us should you have any questions or concerns.