Dear NEMA Residents,
As you may be aware, the City of San Francisco has ordered residents to shelter in place announcing the closure of many businesses to help contain the spread of the COVID-19 virus. Following their lead, we want to align ourselves and the NEMA residential community with those social distancing efforts as the situation continues to evolve.
In that spirit, and to safeguard the health of our residents and staff, we are closing the building’s amenities at 10:00 pm tonight, Monday, March 16. This is not a decision we take lightly, and there is no playbook for this situation. This will allow us to focus our efforts on cleaning and sanitation of the elevators, hallways, lobbies, and other areas that remain open.
We want to do everything possible in an operational sense to minimize transmission and follow best practices until this passes and normalcy is returned. Therefore, going forward, additional procedures will be put in place for staff and resident contact. Effectively immediately these additional protocols will be implemented:
- Maintenance will conduct service requests in occupied apartments for emergencies only. Examples include fire/life safety requests, no hot water, clogged toilet, etc. NEMA’s Maintenance Coordinator will reach out to current or new service requests regarding the status. If you have questions whether or not a request is an emergency please contact the maintenance team via email at email@example.com.
- The Leasing Office will be closed. Physical tours of the building will be suspended and resident questions and requests will be fielded via email or phone. Please contact the leasing office via email at firstname.lastname@example.org or by phone at 415.503.5947.
- Food deliveries will be placed on a shelf next to each concierge desk. The concierge will inform residents upon arrival of their delivery and we ask residents to retrieve their orders as soon as possible.
As you know, the safety of our residents and staff is of the utmost importance. With that in mind, we are also obligated to respect the privacy of our residents as well as the privacy of staff members. Accordingly, to comply with federal, state and local privacy laws, we cannot disclose any specific resident's medical condition nor can we disclose an employee's medical condition or disclose any other information allowing anyone to identify any individual who has been diagnosed with COVID-19 or may have been exposed to COVID-19.
As we emphasized in our earlier letter to residents, we must all take care of each other and be vigilant good neighbors. We will continue to do our part to safeguard the health and wellbeing of our residents by continuing to deep clean the common areas of the building and updating our building policies as new information unfolds. We ask you to do your part in safeguarding the health and wellbeing of our community by following the protocols recommended by the CDC and by being understanding, kind and considerate during this stressful time.
Nina B. Cook